Refund policy

Cancellation Policy:

  • Order cannot be cancelled once shipped.

Exchange Policy:

  • For an exchange, the order return request must be generated within 7 days of purchase.
  • We will gladly accept any unworn, unwashed merchandise with original tags.
  • The merchandise should be returned with a copy of the invoice. Kindly mention the reason for returning the item(s).
  • Merchandise must be returned via traceable delivery i.e. courier or registered post. Please note that courier charges will not be covered by Raaya.
  • Exchanges will be issued after 15 days.
  • Exchange voucher of the item's invoice value will be given to the customers, who desire an exchange.
  • Items purchased on sale/discount cannot be exchanged.

Refund Policy:

  • We don't offer refunds on cash on delivery items, only exchange.
  • All formals or bridals due to non-payment are not eligible for a refund. The customer is provided 7 days notice to pay. No refund of the advance payment.
  • For a refund on credit card purchases, the order return request must be generated within 7 days of purchase.
  • The merchandise should be returned with a copy of the invoice. Kindly mention the reason for returning the item(s).
  • Merchandise must be returned via traceable delivery i.e. courier or registered post. Please note that courier charges will not be covered by Rang Raaya.
  • Refund requests will be processed within 15-20 working days after receiving the returned item(s).
  • Items purchased on sale/discount cannot be refunded.
  • NOTE: Refunds will only be processed for genuine reasons.

All returns should be sent to: Rang Rasiya Pvt. Ltd. Near Ghalib City, 208 Chak Road, Kashmir Bridge, Faisalabad - Pakistan

For international customers:

  • International orders are not entitled to exchange or refund.
  • All kind of duties and taxes will be borne by the receiver.
  • International orders will get delivered within 7-10 working days. (Subjected to the destination's customs)